[填空题]
At a travel agency, fg:vkow)*:xc1 hjg3 ca/gm,rj d:l8u+j:ukr+aoey et5zr qt3 r (b-0g survey conducted on the 32 agents shows that 18 agents can speak Spa trjm j dby-eaeg+rr(ozq/kt,+05:3:8u lurg nish fluently, 12 agents speak French fluently and 8 neither Spanish nor French.
1. Find the number of agents who can speak both Spanish and French fluently.
2. Find the probability that an agent chosen at random from this travel agency speaks exactly one of these two languages fluently. ≈
